Blendolous | Support

Blendolous Support

How do I switch off sounds?

The option to turn off sounds is in the Dashboard, which can be accessed through the menu button at the top right.

How do I switch to color-blind mode?

The option to switch to color-blind mode is in the Dashboard, which can be accessed through the menu button at the top right.

How do I change my name in the Leaderboard?

You can change your name or alias in the Dashboard, which can be accessed through the menu button at the top right. Any change you make will only affect the listing of future scores; existing entries will not be changed. If you erase the name, no more scores will be submitted in the future.

Do I need a Facebook account to play Blendolous?

No, you don't need a Facebook account to play Blendolous.

If I connect to Facebook, will you post anything on my time line, or spam my friends?

No, we will never post anything without your explicit consent, and we will never send any messages to your friends.

Will you respect my privacy?

Yes, we will! We will not collect personal data, we will never spam you, and we will never share anything with other parties. Read our privacy policy for details.

If I re-install the game, will I lose my progress?

In the current version, yes, unfortunately you will lose your progress if you remove the game and install it again.

I made a purchase in the app but I haven't received it

Purchasing an item in the store requires an internet connection while the app and the store are exchanging bits of information. If your internet connection was interrupted during this process, the app might not know that the item was purchased successfully.

For iPhone, iPad, iPod Touch: open the Dashboard (the menu button at the top right). Here you'll find a button "restore purchases", that will let the app retrieve any items you did purchase that the app didn't know about yet.

For Android devices: Press the Home button of your device and stop the Blendolous app. Often this is accomplished by holding the Home button until a list of active apps appears and then swiping Blendolous to the right. If that doesn't work, please consult the manual of your device how to stop apps. Then start Blendolous again, and it will retrieve the missing purchases from the Store.

How do I disable in-app purchases?

You can stop other people (like your children that are playing the game on your device) from making in-app purchases. Read this page for instructions.

The game keeps freezing

If the game freezes, it is likely caused by too many apps loaded in memory. You can free up all memory if you restart your device. This will close all open apps, but it will leave all data untouched -- including your progress in the game.

My question is not listed here

If your question is not listed on this page, you can fill out our contact form and we will try to answer you as soon as possible.