Hexaya | Support

Hexaya Support

How do I switch off the sounds?

The option to turn off the sounds is in the menu (use the pause/menu button at the top right).

How do I change my name in the Leaderboard?

When the game is over, you can type your name in the box. You should do this before you view the leaderboard or start a new game.

How do I use the Paints?

Paints are applied automatically by the game; you cannot select to use a Paint yourself.

Each time the indicator reaches 100%, you'll get a Paint bonus. Whenever you don't have a move left, all cells of one color are painted into a second color, and you'll be able to continue playing.

Why is my game dim with a dark gray background?

Probably, you accidentally set the game to night mode. You can switch back to daylight mode in the menu (use the pause/menu button at the top right).

Will you post anything on my time line, or spam my friends?

No, we will never post anything without your explicit consent, and we will never send any messages to your friends.

Will you respect my privacy?

Yes, we will! We will not collect personal data, we will never spam you, and we will never share anything with other parties. Read our privacy policy for details.

If I re-install the game, will I lose my progress?

In the current version, yes, unfortunately you will lose your game and high score if you remove the game and install it again.

The game keeps freezing

If the game freezes, it is likely caused by too many apps loaded in memory. You can free up all memory if you restart your device. This will close all open apps, but it will leave all data untouched -- including your progress in the game.

My question is not listed here

If your question is not listed on this page, you can fill out our contact form and we will try to answer you as soon as possible.